Except the front office manager, nothing was good. Right from the front office staff who duped us to upgrade and gave us the normal room on a floor where construction and heavy drilling was happening and lies that it was happening in the other building and not this, as if we were idiots, secondly housekeeping was sent in the morning despite do not disturb sign to chase us out so that they can complete the construction work. Yes the front office manager apologized and was kind and nice, I blame the hotel. This is not a Sofitel standard hotel period. This is some ordinary holiday inn express.