I was in KC for the Garmin Marathon and knew I wouldn't be back in time to check out; however, my mother was with me and was planning to get back to the room before check out. Unfortunately, we didn't expect traffic and the front office of the hotel, after calling me about check out, worked with my mom. They allowed her to get there past the 11 am check out to gather her bags. It was a very stress free time and, again, I appreciate, how they were very flexible and willing to help us during the check out process.