This was our first time staying at a Sonder. Honestly, we were nervous at first, but they made the stay very comfortable and incredibly easy. I love the 24/7 chat and the space was very comfortable and had a lot of nice things for a vacation (kitchen, ability to control the temperature, a great patio, etc). It felt almost like a really nice apartment as opposed to a hotel. The location was great as well. The company even did a lot to celebrate the Taylor Swift concert that was in town, which was really nice.
The only thing that was a little bit of a nuisance was that we couldnt figure out the bathroom lights which seemed to be on a schedule and would automatically turn off sometimes in the shower. However, we didn't ask about them and it was our own fault.