4/10
I am 74 years old, but still fairly active. I have stayed at this hotel several times, and always ask for a ground floor room. I have never received on, so will probably stop booking at this hotel. The usual answer is that there is only a few steps. There is no elevator, so having to drag my luggage up and down two flights of stairs gets old fast. The room I got this time was a kitchen suite, which I had no use for. There was no place to hang my clothes. The balcony door did not lock properly. There were no black-out curtains, so room got quite bright in the morning. I am usually an early riser, so not a big problem. There were only two thin bath? towels. No mat for the bathroom floor. I had a shower and the floor got a little damp. I slipped on the marble? floor, but was able to catch myself. Falling is a major concern as we get older, so this was not a good experience. I accidentally forgot my iPad in my room. I check out just prior to check out time, and had things to do in the city. About 5:30 pm I couldn't find my iPad, so I phoned the hotel. Fortunately, the iPad was left at the front desk. I am glad they found it, but a timely call would have been nice. In all fairness, I know it was not a "duty" to call, but it would have been a nice touch to show they go above and beyond, so to speak. Lastly, this room was the among the cheapest I could find, but not a lot less than other hotels in the city. I guess "buyer beware" and "you get what you pay for" both apply here.
DOUG
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