This was likely my worst experience at a hotel. Hear me out, I did not go in with High Expectations. It is a “Quality” Inn.. however… the person at the front desk insisted she needed to charge me for the room, even though I paid on Hotels.com and could show her my receipt. She said she still had to swipe my card for the room and incidentals but I could talk to her manager about it the next day. In an effort to have a place to sleep before my kids’ swim meet the next day, I gave her my card. We got to the room and it smelled like mold (not stuffy) - MOLD. There were towels underneath the AC units (to collect water?!) I went back down to talk to the same front desk person. Her response, “all the rooms smell like that, it’s an old hotel that leaks when it rains” 😳
Y’all it took FOUR days for the manager to finally call me back. He tried to assure me that all the rooms don’t smell like that but they “new employee” who told me that sounded like she was just speaking her truth and I should have just slept in my car.
Thankfully, the manager reversed the charge and offered me Choice Hotels points for my frustration but I never got the email he promised.