Rodos Palace Hotel

Περάσαμε φανταστικά!!! Τέλεια τοποθεσία, πολλές ανέσεις, χώρος για απασχόληση παιδιών, αρκετά καλή εξυπηρέτηση... μύριζε λίγο κλεισουρα το δωμάτιο, όμως ήταν πεντακαθαρο κ είχε πολύ άνετα στρώματα!

This is an enormous hotel with many areas, however its services corresponds to a 3 star hotel. Breakfast is not rich at all, coffee is tasteless and the variety of the buffet is so limited and monotonous. In front of the hotel there is a beach, however there is an extra daily payment for umbrella and loungers. The rennovated rooms are decorated very nice and they have a spectacular view to the sea. On the other hand these new rooms have no privacy at all, specially when you are not a couple. The bathroom is transparent and it is not a different place with a door etc. but situated near the bedroom separated by a transparent glass. The hotel does not offer bathrobes although it is a 5 star Hotel and there is a lack of shower gel, the hotel had available only shampoo. We have asked many times for a simple shower gel and they provided to us after an hour, so the next day we bought our own shower gel in order to avoid this frustration every day. The hotel offers a sauna, gym and jacuzzi at extra price of 10€ x person and it is a very nice area with kind personnel. The hotel has many floors (17 in total) and you have to wait a lot in order to be served by the three elevators that are in function (it is a small trip in order to go down and go up to your room).The common areas are very impressive but old, they need a rennovation.There are two main pools, the closed one which is beautiful and the open one which is so populated & small in respect of the size

It is a very nice hotel...All of the staff is very kind and very helpful if you need anything. They made us free upgrade at a renovated room which was fantastic! The breakfast and the dinner was super with plenty of choices. All of them were very tasty. The only think I believe that they can improve is to complete the renovation at the other floors of the hotel and at the pool side,where some of the sunbeds are very old. Although everything was perfect and I would stay there again!

The hotel needs an upgrade, it looks too old. Our hotel room had a burn on the carpet and dirty walls. We have been asking for an iron to iron our clothes for 3 days, receiving different answers about the reason why we can/cannot have an iron. Every day we were told different things to realise that they were not giving us an iron to force us pay for the ironing services of the hotel!!! This is supposed to be a 5* hotel and everyone pays a good amount of money for their stay. They are trying to make even more money from things like the ironing services and wifi! There is NO wifi in the rooms, only in public areas!!! In a 5* hotel!!! We have been to real 5* hotels like Hilton, Nikki, Four Seasons and nobody ever refused to give us an iron!!! Even in little B&Bs they do provide irons and wifi! Ridiculous!!! Definitely NOT a 5* hotel!

Mixed up the rooms, so, on arrival after a hot and lengthy ferry trip, it took the best part of an hour until we had suitable sleeping arrangements for the 5 paying adults in our party. This, inspite of calling ahead 24 hours before arriving, to be assured they knew we needed separate beds, due to my being post-Op, and unable to share. 5 star hotel in mid August with NO air conditioning... no-one even told us it had broken down at check in, but when we sent for someone, they sent up a young man, Vassilis, who played around with it then said a technician would come up.. We waited in the heated room, sweating, for an hour. No-one came. After returning from dinner, the room was unbearably hot, so I called down, to be told there was a problem. Receptionist said she would put a note under the door with an appointment for me to discuss with the manager, the following morning. No note received. I emailed Customer Relations re my dissatisfaction. Still no reply 6 days on. Dreadful. Expensive, waste of my hard earned money, for a 24 hour stay, no sleep due to heat, and lack of advertised facility. They don't care about their guests, inhospitable hotel.