4/10 Επαρκές
8 Ιανουαρίου 2025
Don't Believe the Photos Online
As soon as we arrived I felt like we had been duped. The resort looks nothing like the photos on line and the staff acted like the guests were an inconvenience from the moment we set foot on property. There were plenty of staff sitting around on golf carts doing nothing and no one offered to help us with our bags. Many times we were waiting to be helped while staff were on their cell phones behind the desk or the bar. The restaurants were running out of menu items and pricing was not consistent with what we got charged. The furniture on our balcony was rusty and there were nails sticking out on the benches. Some of the sidewalks were impassable due to debris and dirt that looked like it had been there awhile. Not long after checkin I was chatting with a Hotels.com virtual agent to cancel the 3 nights at the end of our stay. The agent contacted the hotel for me and said yes I would get a refund. When I went to check out on Jan1 they had no idea I was checking out and as of right now I have not received a refund from you. I would like to be contacted to resolve this matter please.
Brandie
Brandie, ταξίδι 5 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com