8/10
Overall it was good. However when I called the front desk I at 5 in the morning to let them know our toilet was stopped up, I was told to come get a plunger. When I went to the front desk I was taken into the laundry room and told to get a plunger. The plunger was on the floor behind some other things, with the rubber part the only part sticking out. I was told to reach down and get it. I asked to have the girl get it for me, but she said she couldn't. I replied that I couldn't get it either because my back was hurting and if I had to get it, I could very well hurt my back worse. She was not happy, but she finally found a plunger that had the rubber part wrapped in a plastic bag. She could have had a plunger waiting for me when I got to the front desk. I understand that they might not have maintenance at night, but they could have handled my need for a plunger much better.
Velma
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