Our experience at this property was absolutely unacceptable. Upon arrival, we witnessed people openly using illegal drugs on the premises. The atmosphere felt completely unsafe, and we made the decision not to stay in the room at all.
We went to the front desk to request a refund and were left standing in the lobby for over an hour. Even though we could clearly hear their phone ringing, the staff refused to answer it and kept claiming they weren’t receiving any calls. We also tried calling the hotel multiple times ourselves and got no answer.
To make matters worse, Hotels.com attempted to contact the hotel several times on our behalf to process a refund, but the property never responded or cooperated. Their complete lack of professionalism, concern for safety, and refusal to communicate is beyond unacceptable.
We have since filed a chargeback with our credit card company. Do not stay here — it is not safe, and they do not care about their guests..