2/10
Dirty pool. Housekeeping wasn’t done cleaning at check in time. Had us wait outside carrying all of our belongings waiting for them to finish so we could enter.
Housekeeper asked if I “wanted” handsoap. I said YES! Of course! That’s like asking if I needed toilet paper or tissues. I couldn’t believe that.
The sinks didn’t drain fast enough. Disgusting.
The pool was murky and not clean at all. The hot tub dirty as well and NOT functioning.
Front desk offered no apology or consolation. My kids were so upset having spent the day in the hot desert, only to come back to the room to swim at night and find out it’s not safe to swim in.
The final straw was going out for breakfast on checkout day, coming back to the room 20 mins before checkout to use the bathroom and then the housekeeper coming in to complain that she had already cleaned our room and will not have to do it twice. She didn’t believe me when I said it’s my room until 11am, and insisted I wait in the room while she goes to front desk to investigate why we’re still there.
NEVER had a worse experience than this.
Elizabeth
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