The staff was exceptionally nice, and the room was inviting and spacious. It was fairly clean, but there was a beer can lying on its side on the balcony, which was a little disconcerting. We were surprised to get a resort fee when we checked in. I guess I missed that when we booked (if we were even aware - I’m not sure we were made aware of it, which I am not happy about), and I think that was for use of the pool/sauna. The pool and sauna were in the basement and were very small and somewhat gloomy. There was also a hot tub, at least it was a really good temperature, but again, pretty gloomy down there. What was nice about our room is that the balcony overlooked the lake. What was bad about our balcony was that there were no privacy walls between the balconies so when somebody in the next rooms stepped out on their balconies, we were next to each other, literally, because the balconies are small. That meant when I went to have my coffee in the morning out on the balcony, there is a big hairy guy sitting just inches away from me on one side (not my husband), and on the other side, one of the cleaning staff was brushing cobwebs off the balcony railing with a broom, not conducive to a peaceful morning. The hotel is within great walking distance to most of downtown Lake Geneva, including the cruises, so that was really terrific. We never had to move the car once. We loved that. Overall, we were pleased and again, the staff was really friendly and pleasant, unusually nice.