Hotel Real Palacio

Nobody offered to help with our luggage at arrival. We ended up seeing 3 rooms before we found one that was acceptable. Breakfast was good. Service was good. Location was good. WiFi was poor until they offered a signal booster. It was a decent 4 star hotel

Hotel is promoted as a converted palace when in actual fact it is largely built onto a little palace which is in the back and not really part of the main public areas. It has bars and a fancy restaurant, free spa and health services which have most likely earned the 5 star status as the rooms are 4 star. Great bed and bathroom with BD and balcony but not the ‘luxury ‘ which a 5 star would have and I expected. However, the breakfast buffet is vast and nicely presented. Staff are professional, if a little impersonal. There is a lovely Italian nearby and a supermarket, and a park with a great view of the cityscape. Metro is 5 mins walk tho hard to find. If you like to walk then this hotel is not ideal as it’s a few miles from the main town centre and main points of interest. There is not much else of note, no balcony views etc but it is very quiet and I got a good nights sleep. Lisbon has a lot of charm, no more than two nights stay recommended. Sintra is the place to experience from here- breathtaking.

Rooms were amazingly clean and comfy and the location is brilliant if you want to be just a little bit out of the city centre. Food and service were good. The only issue was getting a nightcap at the bar. 1 it was empty, so had to ask reception for someone to come down, and the other, incredibly slow. But when bartender arrived was polite and knowledgeable.

V nice hotel but location not great

Our stay for one night was on the last leg of our trip. We had already stayed at this hotel (in a suite) in December. Both times we enjoyed the accommodations, parking, restaurant and library/rotunda area.

Staff excellent Breakfast excellent Wine bar very good Room spacious, had everything required, very quite. Excellent. Gym excellent Relaxation area excellent Beautiful and warm decoration of the hotel Nice area, location very good, nice restaurants around

We had an excellent stay here. The hotel was very clean and room very spacious and comfortable. The staff were amazing, so polite and helpful. In fact we found them the most friendly and helpful in all the hotels we have stayed in during our travels. We only have one small criticism and that was the breakfast. There was a fantastic display of food, cold buffet, cereals and cooked breakfast. It’s the cooked that we were unhappy with, firstly the mushrooms were almost certainly tinned, the eggs we were sure were powdered eggs and to top it all it was all freezing cold. Otherwise a good selection of fruit, pastries, cold meats, etc.

Fantastic experience at this hotel. Staff were very helpful and friendly especially Miguel. I arrived here on my birthday and was given a lovely surprise in the form of a bottle of fizz, a chocolate cake and a letter wishing me a happy birthday from all the staff. Room was lovely and clean with a queen size bed. Fantastic decoration in the room and throughout the hotel. The spa facilities were clean and modern. One criticism I'd make was that the gym was poorly equipt. Breakfast was exceptional with many varied choices. Overall a memorable experience.

Excellent overall stay. Spacious room, very comfortable bed very helpful staff, excellent breakfast, very good location on a side street in the center of town.