Hotel Matilda

Loved the hotel and staff. We ordered room service twice and it was cold both times. We also ordered an expensive bottle of wine, though, when they delivered,the wine was not the bottle we ordered. They said they were out of the wine we ordered and substituted another bottle that was not good at all.

Loved the stay. Just don’t tell me I received an upgrade while I did not receive one at all. I know what room I booked and that’s the room I got.

Wonderful hotel from drop off to departure. Nothing was a trouble to the staff m. Absolutely gorgeous setting and interiors. Loved every minute of our short stay.

Our room was clean and comfortable. the hotel is modern and the front desk staff is very helpful. Unfortunately the restaurant staff left service lacking. Food was good but breakfasts there were somewhat stressful

Lovely hotel was lovely. We all loved it. The Art was amazing and the concierge services were terrific. Very clean and well appointed rooms. We would be happy to go there again.

We did a tour of other top end hotels in town and this is the place to stay. Amazing staff, big enough for amenities and small enough for privacy and comfort. Quiet location but on street with designer boutiques and very walkable to the zocalo. Beautiful building well built.

It was just ok. Very expensive for the area and for a poor restaurant. Probably wouldn’t stay here again, would try another place. Staff very nice.

I had a nice stay at Matilda Hotel however the restaurant wait staff at the Moxi restaurant was extremely slow. 30 to 40 minute wait to receive guacamole & chips. Also the room service staff never responded when I requested a pot of hot water as I was not feeling well, I had to call twice in 45 minutes. I complained but the Hotel Manager took 2 hours to call me. Also the hotel lobby furniture and Moxi restaurant furniture was cleared out 2 days in advance of "Day of the Dead" holiday to set up for their event. But hotel guests had no where to sit in the lobby and restaurant area looked bad with stacks of chairs everywhere and staff hanging lights. This should have been done in a collapsed schedule and at off hours.

Stay was good. The room was alright. There is no bathroom counter space and it was very difficult for two women to get ready. “Kitchen” was listed in description when booking but there is only a mini fridge with items to purchase - no room for your own things, no microwave, no coffee maker - sink in the bathroom. The “rain” shower head was not a rain shower head from the ceiling like you would think. It’s just a normal shower head. The drain was broken but the shower still drained so it wasn’t a big deal. There is a ice bucket in the room but no ice maker to access. We had to go to the bar to get it filled or call room service. Bottled water is not complimentary. With all that said, the staff is awesome. The hotel is peaceful. We really did feel watched out for. They ordered us a taxi one night and got us to our location easily. The pool and settings and art are very beautiful. Lastly, the restaurant was probably the worst food we had our entire stay in San Miguel. We ordered four different items and each were either not edible or barely satisfying. There is no service for drinks or food at the pool which would have been nice. Over all I would stay here again, but for the money (not cheap) I might try another place next time.

Overpriced, overdesigned. Room lacked natural light. Service was so so. The area is fantastic.