The hotel is in a great area for walking. Our room,Abel Tasman, was very clean with a beautiful view of the serene outdoor garden. The bathroom is very small!
There was no communication from the hotel prior to arriving other than an option for online check in. Upon check in a deposit was taken on credit card and a breakfast menu was given to chose what you want and what time to be delivered. I loved that they had gluten free options. They showed us to the room and gave a brief instruction on the room’s features. They have no lift but helped bring up our luggage. I did not feel the staff was overly friendly and they offered no suggestions for things to do, restaurants, etc.
The breakfast was lovely but when we asked to fill out the card for the next day they said our choices were for the entire stay. We needed to leave early for airport so they said we could get a juice, fruit and health bar to go. No one would be available to make a breakfast to be delivered to our room before 8:00. We had to leave our luggage down stairs the night before because they said desk person would not be there until 7:45. Adam the manager arranged addition of bread and cheese for our “To Go” breakfast but if he weren’t there we would not have gotten even that! They sent an email for check out online and when I tried to discuss that there was an issue upon leaving the desk person said I had to discuss with manager. They charged my card for something I already paid for and now I have to dispute it.