Hampton Inn & Suites Boston Crosstown Center

This place is nice, as long as you don’t run into any issues. If you run into issues, good luck with getting them resolved. I am giving them a poor score due to management. Pros: comfortable beds Free breakfast Clean facility Free shuttle to airport and convention center Most of staff were very pleasant Cons: Location is very sketchy. Lots of homeless. Several of them walked into the lobby screaming and made me feel unsafe in the lobby. My window had a direct view of where they were hanging out on the street. My Uber driver told me to not walk around the hotel by myself. 1) On day 1, I complained that our shower water was cold and the pressure was very low - they told me they would send maintenance while I was out (9am -6pm). When I came back, they had not fixed this. 2) day 2, I complained about this again. They sent someone in the morning and told me it was fixed. The temperature was fine but the pressure was still very low. They said that I did not communicate that to them clearly and said they would send someone when I was away (9am -6pm). Still no resolution. 3) Day 2 evening, I brought it up and asked about a room change or a small credit. Since this was booked by hotels.com, they said they could not process a credit because it was paid by a third party. After my stay, I called hotels.com. My hotels.com rep said that the management denied that I brought up any issues till I checked out. They would not change their decision on the credit.

The property itself was nice, breakfast was varied and the accomodations more than fair. Requesting air port shuttle was very sinple as well. However, this hotel is in a very rough part of town. Great deal of junkies in the area, close to a methadone clinic and numerous hospitals. I would not travel here with children. Also, if you are a lightsleeper it may be best to stay in a quieter neighborhood as there is a lot of commotion and sirens due to the hospitals in the vicinity.

- Efficient, friendly front desk staff -Cl

The facility itself was nice, clean and suitable for our family vacation. I was disappointed that the pool (one of the reasons I picked this hotel) was closed. The location of this hotel is not in the nicest of places as it is across the street from a s

I enjoyed my stay at the Hampton inn and Suites Boston The staff is super helpful