At Gen Hakone Gora, you'll be just a 5-minute drive from Hakone Gora Park and Hakone Kowakien Yunessun. You can indulge in massages or body treatments. Also, Hakone Open Air Museum and Ōwakudani are just a 5-minute drive away.
Languages
English, Japanese
At a glance
Hotel size
18 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Meals are not included in the half-board rate for children age 3 and younger.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Free uncovered onsite self parking
Free covered onsite valet parking
Other information
Smoke-free property
Property amenities
Food and drink
Hosted evening meals daily for a surcharge
Services
24-hour front desk
Concierge services
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Spa services
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
Tablet computer
Smart speaker
55-inch LCD TV
Satellite TV channels
Netflix
Hulu
Streaming services
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Electric kettle
Sleep well
Down comforter
Premium bedding
What to enjoy
Private outdoor spa tub
In-room massage
Separate sitting area
Freshen up
Spring water bathtub
Separate bathtub and shower
Rainfall showerhead
Electronic bidet
Designer toiletries
Hair dryer
Toothbrush and toothpaste
Stay connected
Free WiFi (speed of 25+ Mbps)
Food and drink
Mini-fridge
In-room dining only
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages and body treatments. Public bath/onsen services include a yukata (Japanese robe).
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Child's Club Card: JPY 1650 per night, (up to 3 years old)
The mandatory club card fee comprises the room fee charged to children, collected at check-in. This fee does not include half-board meals.
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Gen Hakone Gora Hakone
Gen Hakone Gora Guesthouse
Gen Hakone Gora Guesthouse Hakone
Frequently asked questions
Are pets allowed at Gen Hakone Gora?
Sorry, pets aren't allowed.
Is parking offered on site at Gen Hakone Gora?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Gen Hakone Gora?
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Check-out time is 11:00 AM.
What is there to do at Gen Hakone Gora and nearby?
Gen Hakone Gora has spa services.
Does Gen Hakone Gora have rooms with private spa tubs?
Yes, each room has a private outdoor spa tub and a spring water bathtub.
What's the area around Gen Hakone Gora like?
Gen Hakone Gora is a short 5-minute walk from Hakone Gora Park and 20 minutes' walk from Sengokuhara Onsen.
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.6/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Aug 8, 2024
Shan No
Shan No, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 8, 2024
Philip
Philip, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 30, 2024
Was everything we were hoping for and more! I've never ate such good food, had such a nice room, and met such nice hotel staff!
Kyle
Kyle, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 13, 2024
The staff was amazing! The views were breathtaking and our experience was overall wonderful!
Claireen Joy
Claireen Joy, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 8, 2024
Nice location. Foods are great.
Jane
Jane, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
May 7, 2024
This is a spectacular property. We stayed in the Suite for our 25th Wedding Anniversary and the hotel far exceeded our expectations. Facilities and the private Onsen made our visit very special. The photos do not do the property justice. Amazing!
Yolande
Yolande, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Apr 27, 2024
Michelle
Michelle, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 29, 2024
Zi
Zi, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 19, 2024
Tom
Tom, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 25, 2024
Hakone
This was by far the most luxurious ryokan I've stayed before in Japan. I loved the spaciousness of the room along with the private onsen bath I had access to. In addition, the public bath was also clean and in good condition. The service I received here was top notch.
Robert
Robert, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 1, 2024
Taylor
Verified Expedia guest review
10/10 Exceptional
Nov 20, 2023
Chelsea
Chelsea, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 15, 2023
Modern Ryokan with Onsen and spectacular views!
Amazing modern ryokan with private open air onsen on balcony! Spectacular views of the mountains all the way to the ocean! Great service from friendly and accommodating staff serving in room meals! Large public bath in basement with sauna and free massage chairs!
Matthew
Matthew, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 11, 2023
Stephen
Stephen, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 10, 2023
Kaori
Kaori, 1-night family trip
Verified Hotels.com guest review
6/10 Good
Oct 29, 2023
Sammy Shun Wai
Sammy Shun Wai, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 27, 2023
Good stay in Hakone
The service was really good. They provided shuttle to train stations. They even arranged drop-off of our luggage to train station so that we didn’t have to carry them with us while sightseeing. We asked recommendations for lunch, they even drove us to the restaurant. They made us feeling very welcome.
The hotel is in a quiet place, good for relaxing. The room is very spacious. They serve the guests with welcome tea when check in and free drinks from 8 to 11 pm. I would recommend this hotel.
Winnie Kit Ching
Winnie Kit Ching, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 8, 2023
Hoi Yee
Hoi Yee, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 4, 2023
Andrew
Andrew, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2023
TAKAAKI
TAKAAKI, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 8, 2023
This property is very small if you don't already know. We stayed here for two nights. Dinner and breakfast were served in the room. Food quality was excellent despite there were one or two things that we didn't like but it was truly our own issue. Bathhouse for Onsen is located in Level B1, it was pretty small. We decided to use the in room Onsen tub for the entire time we stayed. Service was good, I had been to better another Onsen hotel with better service. We felt like this place is missing something perhaps a garden
Yuen
Yuen, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 7, 2023
Gen Hakone is an absolute treat for your senses ! We were thoroughly pampered and had a most enjoyable 2 nights! The scenery is gorgeous and the room is beautiful! Being served in the room is a luxury and having Netflix on TV made our stay perfect ! Thank you ! We hope to be back !
Belinda
Belinda, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Feb 12, 2023
Friendly and super helpful staff. Accomodated us and our 16 month old baby with care. Baby cribs were available. Very close to the ropeway station to see the go see the sights but shuttle service is also available.
Highly recommended and definitely would visit again.