Overall, the hotel was clean and the staff were friendly. However, I experienced two significant issues during my stay that need to be addressed.
1. Air Conditioning Was Not Working
The air conditioning in my room did not work properly throughout my stay. Since it was very hot during the summer, this significantly affected my comfort. I believe this issue requires immediate repair to prevent inconvenience for future guests.
2. Airport Shuttle Bus Overcharge
I used the airport shuttle service provided by the hotel. The shuttle pricing was explained as being adjusted according to the number of passengers. I paid the highest rate of €19 per person, based on the assumption that only two passengers would be using the service.
However, the shuttle I actually took had seven passengers on board. Under these circumstances, I do not believe the charge was calculated fairly. I would appreciate either:
A refund reflecting the actual number of passengers who used the shuttle service, or
A hotel voucher of equivalent value as compensation.
I hope the hotel will review this matter and provide a fair resolution.