The staff members were friendly, especially the fellow who came to clean the toilet that had NOT been cleaned in advance of our arrival. The dirty toilet was off putting, to say the least. At least it was cleaned right away but we have NEVER had this problem anywhere EVER. Also, there is only ONE chair on each balcony--we have NEVER faced this situation before anywhere. Also, there are so many stairs everywhere that the danger of tripping and falling is serious. In fact, we witnessed one fall--luckily the victim didn't seem seriously hurt. Still, the location is great and the dining room and patio have great ocean views and, aside from the toilet, the room was clean.