2/10 Κακό
27 Ιανουαρίου 2025
Broken toilet
I arrived at my room and used the the restroom. The seating was broken and I immediately went to the front desk to report it as I did not want to be blamed and charged for it.
I asked for it to be fixed and the desk personnel told me no maintenance was available.
He offered me a $10 refund. I didn't need the $10, just a proper working bathroom. He also told me that no other rooms were available.
I've included the pictures below.
I also explained to the night person that the TV was not working. It would freeze up every 10-15 seconds. He told me that it was unacceptable but there was no other room available.
I ask for the ice machine and he told me it wasn't working.
The morning person at the front desk told me that an investigation is needed because everything is checked everyday. If that's the case, why didn't they catch it during clean up? I assume they clean the toilet, unless they don't.
The morning desk person was unprofessional.
100% bad visit.
Javier
Javier, επαγγελματικό ταξίδι 1 διανυκτέρευσης
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