2/10 Κακό
19 Ιουν 2025
I recently stayed at Sonder Georgetown and had one of the most frustrating hotel experiences in my years of business travel.
Before my stay, I completed the full payment through Sonder’s official payment link and received an approval confirmation from my credit card company for $530 USD. I even shared the authorized transaction details and screenshots with the Sonder team multiple times. Despite this, the hotel claimed they could not locate the payment in their system and demanded a second payment, threatening to lock me out of my room if I didn't comply. They literally locked the door, leaving me unable to access my personal belongings in the middle of a business trip.
Out of necessity, I paid again to continue my stay. It's been over a week, and no refund or proactive communication has been made regarding the clearly duplicated charge. Their internal payment issue became my burden, and I had to spend time and energy proving my own payment while being treated like a delinquent guest.
This kind of disrespectful, unprofessional treatment is unacceptable—especially for guests who prepay and communicate in good faith. I will never stay at a Sonder property again, and I strongly caution others, especially international travelers, to think twice before booking.
KIIL
KIIL, επαγγελματικό ταξίδι 2 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com
