2/10 Κακό
3 Ιανουαρίου 2025
Unhappy with hotels.com
I like this hotel. I stay here often,however,you (hotels.com/expedia) changed my room type without my permission or request.I had to reduce the number of nights for my stay. When I requested this,you did so and reunded me for the other nights,what I did not realize is that you took it upon yourselves to change the type of room I would be staying in. This was completely unacceptable. I tried to have the situation corrected by contacting you on the computer and by speaking with an agent on the phone. Their idea of a solution was for me to pay more for the room I had originally contracted for and paid for. I NEVER requested a room type change!! Trusting baby boomer that I am I assumed you had carried out my wishes. Your agent just kept telling me I should have double checked!! You all made a change I never asked for and it’s my fault for believing you had done your jobs. My mistake,if something can’t be done to rectify this situation,I’ll be looking to make my travel arrangements elsewhere!
Dianne T
Dianne T, οικογενειακό ταξίδι 2 διανυκτερεύσεων
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