Novotel Lisboa

The hotel was close to both the Metro and a bus stop, making it very easy to get to the city center. We had a car and it was super convenient that a parking garage was located underneath the hotel. We also liked the large selection of food on the breakfast buffet.

Excellent

GOOD HOTEL. OUT OF CENTRE LOCATION BUT CLOSE TO METRO

Good service. Welcoming front desk employees. Great breakfast. Definitely will be back! Thank you.

The hotel was close to two train stations which made the location very convenient, 7 min walk to the smaller one and 10 min walk to Sete Rios the larger train station. The rooms could use an update and we could heard quite a bit of noise in the hallway at night. The breakfast was amazing and one of the best I have had at a chain hotel! It's a budget hotel. I don't know if I would stay there again but is fine for a couple days.

Delightfully surprised with the great service, cleanliness and amazing breakfast buffet of this hotel. Was very hesitant at first due to the previous reviews. We had a late check in due to our flight delay but was glad that we were checked in quickly and found our room to be very clean and comfortable. Easy access to the yellow bus tour, just across the street from hotel. Very important to us since we only have a few hours to tour the city before catching our flight in the afternoon. Our family of 4 had a very pleasant stay and would definitely recommend to others. We also appreciated the free wifi esp. my two teen girls.

Very comfy bed and clean room. The reception staff was very helpful and professional.

Pros- close to metro and bus line Clean and quiet despite being in flight line Kid friendly- play area, video games, outdoor area, pool They hold luggage for free if arriving earlier than check in Cons- Pool is cold (even in August) Limited restaurant or food choices in the area Poor interaction with the staff hired to entertain children. Balloon making and face painting were occuring but my kids were told "too late" for a balloon even though kids that came in after us were receiving balloons. The room was not being closed up, just "too late" no further explanation. Needless to say the kids did not think too highly of the "fun" event and I had to do everything I could to stop the tears forming in their eyes. Honestly my rating would be much higher except for how my children were treated.

Staff very friendly and professional. Rooms comfortable and very good breakfast.

Arrived Monday night got our room straight away but when we got to the room the room is not available as someone else’s is checked in. Went back to the reception can’t stay in the room as they where surprised that room is free. Waited 45 mins as they where sorting our room. Thank you Miguel for honesty and for the 2 complimentary drinks while waiting. Tried to use the pool it was like a maze you have to go through the conference room to get there and found only a drawing for the signage no writing I thought I reach the dead end. Sign on them facilities clearly visible and easy to read Easy information suggest one brochure all informations ie checkout time, breakfast time, use of facilities or instruction for guest to read. As I forgot To ask what’s time is check out could not find information in the room anywhere have to refer to my reservation email or ring the reception.