Elite World Istanbul Hotel

We were given a room in back side and it was noisy Windows were not seal so not sound proof Breakfast was not good

The stay was special as Elite World Hotel sent a special surprise for my birthday to our room. The staff that cleaned the room was able too accommodate extra bath towels each day it was surprising that they also changed the bed sheets every day.

We were excited to stay at this hotel as its our 4th time to Istanbul, but we were quite disappointed. Initially, we booked a non smoking room, and were given a smoking room. The next room which was not supposed to be smoking, smelt like cigarette smoke. There was also hair on the bed, and the previous guests eyelash extensions were on the table (pretty gross). We switched rooms again (3rd room in our first night) and the front desk staff were consistently rude. He refused to change our room for the 3rd time, but after telling him we're not sleeping in the unclean room he made the switch. Poor customer service from front desk We were them approached by the manger who apologized and was very nice and tried to make things better, but I wouldnt stay here again. Plenty of reach good hotels in istanbul.

I must say that it was an unpleasant stay in this hotel. It's not a five start hotel which was shown in the hotel. Com site. I can give them maxm 4 star rating and will never return to this property. Rooms are inadequate, not a nice layout and staff are not friendly. Finally, I left an expensive Jacket during departure but Hotel refused to identify when my local associate contacted them twice after my departure. No one can expect this from a hotel of this standard.