My plans to visit my sibling in Washington State changed. I was still stuck with a hotel near DTW for a night. My boyfriend & I made the best of it. We enjoyed the pool and the hot tub. Our room was very nice. However, the staff could not have cared less. They were unreceptive. Unfriendly & unhelpful. A fire alarm went off at 11 am on the dot in our room & in the hotel. When we vacated our room and asked the receptionist if everything was safe, she responded, “yeah.” When I asked if anything had happened, without looking up, she said. “No.” This left us feeling like maybe the alarm was tripped to get people out of the hotel. Wow. I paid full price for a good stay. Also, the maid came to our door at 8:30 am and knocked twice, abruptly, scaring me out of a sound sleep. Work on customer service here. It is lacking.