Ka'ana Resort

This was the most amazing trip and stay I've ever experienced! The staff was outstanding .... friendly, attentive, knowledgeable and genuinely wanted their guests to feel comfortable and enjoy Belize. The food and drinks were incredible. We had the most amazing tour guide, Brandon, who was with us from the moment we were picked up from the airport until our stay was complete. Brandon took my friend and I on 2 tours (cave tubing/zip lining and horseback riding/Mayan ruins). Having the same tour guide for a few days was so personable. Brandon made us feel safe and comfortable (which was huge for 2 American girls in their 20's in a foreign country). He shared stories of life in Belize and educated us about everything the country had to offer. I wish I had to chance to exchange phone numbers with him because he is a main reason why we'd come back to explore more! Overall, I recommend this resort to every single person who is considering to visit San Ignacio. Whenever we met other guests staying in different resorts they mentioned their resort didn't even compare!

Alisa at the spa was an incredible masseuse. One of the best we ever had.

I enjoyed every aspect of the resort, the staff was remarkable as well as the facilities.

The hotel grounds, accommodations, and amenities were lovely, however ... DO NOT BOOK EXCURSIONS THROUGH THE HOTEL. My friend and I booked the ATM Cave expedition through the hotel; essentially, the hotel called the local tour company (Maya Walks Tours - who are incredible, by the way), and booked us 2 seats. The tour (from Maya Walks) was $95 each, or $190 total for the 2 of us. The hotel charged us a 10% service fee (I get it; they made the phone call on our behalf), but also, charged an additional 20% “commission” fee. I still have no idea what this means (I shouldn’t have to pay the hotel a commission; I don’t own the tour company. Further, I am sure the hotel also charges the tour company a commission, for getting them 2 additional bookings). When we asked the manager about this, his response was, and I quote: “well, we are in the business of making money”. My friend and I were completely put off by this response; this was the absolute wrong thing to say, and soured the whole stay for us. Charging us $20 to make a phone call is bad enough (many concierges will do this for free / as a part of their job), but to charge us almost $60 to make one phone call is absurd. And on top of all of this, they initially charged us $330, or $140 for the phone call; we had to argue at check out to get it “down” to the 30%. Ka’ana Resort is clearly not focused on customer satisfaction, and at least they were honest about it (“we are in the business of making money”).

Everything was amazing. Food, service, room, air-conditioning. Everyone was super friendly and accommodating. If you're looking for a fun Belize adventure wrapped in luxury, this is the place for you!

Very nice boutique hotel. Great how they were able to blend the native plant life in on the grounds as if they just plopped the hotel in the middle of the forest. The staff was lovely and the food was delicious. The only unfortunate thing is because of the proximity of the hotel to the main road you can here trucks go by sometimes when you're eating in the dining room. It's not a constant noise but worth mentioning if you're looking to be completely immersed in the nothing by the sounds of nature without outside interference.

A beautiful small resort with a feel of South East Asian resorts. Very unique in Central America. Attentive staff.

Had a wonderful stay at Ka'ana. Front desk staff, bar staff, security and restaurant staff were wonderful. We felt completely safe at all times and security was wonderful walking us to rooms when we arrived back after the front desk was closed. Shuttle would run you in town during the day if you required and it was a quick cab ride back to the hotel. ($10 for the cab from town) Turn down service was lovely, as were the tours arranged by the hotel. We did a private tour to Tikal that exceeded expectations. The cooking class provided by the hotel was a bit more of an "experience" vs a class.

This was a fantastic resort! I would absolutely recommend!

The property was absolutely beautiful. The staff was friendly and very attentive. We would definitely stay again!