Our stay was extremely disappointing. After a long journey from the USA to Lima, then Cusco, and finally a three-hour drive in the dark, we arrived at the hotel exhausted. Once we showered and were ready to rest, I found a large hair on the bed that clearly wasn’t mine. When I called reception, they said they had no one available to change the sheets. I requested two pillowcases and a blanket so I could at least sleep on top of the covers. The staff member provided the items but mentioned she needed the blanket back in the morning as it was taken from another guest room. She also promised that the bedsheets would be changed in the morning.
The next day, after a full day at Machu Picchu, we were supposed to be picked up at the train station at 10:00 PM. It was dark, late, and cold, and we were surrounded by street dogs fighting each other, with our kids scared and the driver nowhere to be found. The driver arrived 15 minutes late, leaving us waiting in the cold and dark.
When we returned to the hotel, exhausted and ready to sleep, I noticed that the bedsheets hadn’t been changed as promised. The same stain from the previous night was still there. I called the front desk again, and this time a different staff member told me there was still no housekeeper available to change the sheets. Exhausted, I asked for fresh sheets and made the bed myself.
The following morning, as we were leaving, we needed assistance with our luggage. After waiting in the car for 45 minutes, my husba