Iberostar Grand Rose Hall Adults Only - All Inclusive

False advertisement, the room we booked was unavailable we didn’t find out til we got there , room was extremely hot and smelled like amino

Exceptional service. Our butler Martin was very attentive and made our stay memorable.

Very clean and in good condition. Beautiful beach. Service was excellent. Great quality food. My wife and are vegetarian and I felt we ate very well. Our favorites were actually the breakfast and lunch buffets. So many high quality and healthy options. The dinner restaurants were also good quality but more limited for us. Some of the chefs prepared us items off the menu and that was super nice. The chef at the Es Palau, Elaine, was particularly helpful even coming out to our table to ask for specific preferences. The dish she created was our favorite of the trips! All around wonderful experience.

Beautiful food was good the butler service Omar was awesome everything was perfect for our 5 yr anniversary

The room was smelly and the whirlpool bath only had 3 jets that worked properly, the others kept falling off. The towels are so rough it felt like I was drying off with sandpaper. I started bringing towels up from the pool to use because they were softer. There was so much Clorox in my washcloths I got chemical burns on my face. Had to soak them in the sink for a few hours to get it all rinsed out. There was mold or mildew in the bathroom, on the sinks and around the flusher on the toilet. The A/C was freezing and seemed to be no control over the temp, I had to keep turning it off to keep the room from getting too cold. There were reports on my FB group page of guests getting sick with salmonella poisoning, so I was afraid to eat any seafood and ordered all my food very well done. I did not get sick, thankfully, but I noticed a lot of areas for improvement at the buffets. They don't have pre-packaged yogurt, cereal, or breakfast bars anymore. People sticking their hands in the food instead of using tongs. I refuse to eat yogurt spooned out of a common bowl, this is gross, it's not even covered! The guy making my omelet used a fork with raw egg on it to flip mine, so I didn't eat it due to cross contamination between raw and cooked food. They no longer supply bottled Wata, I have trust issues drinking water from a refillable bottle. It is not safety sealed and anybody could spit in it if they wanted to. This was my 8th time here and I don't plan on returning.

The pools are amazing! Very clean. Watched pool attendant check water quality often. Security were always presentand beach was fabulous

Nice beaches and great food. A lot of the staff was unfriendly and not accommodating at all.

Did not like to see roaches. Was a beautiful property. Was disappointed rhT we did not get ocean front.

We loved everything about our stay here. Room Had a nice layout and was cleaned twice daily. Beach and pools were great and had plenty of chairs available. Food was good at the buffet and great at the a la carte restaurants. Service was unbelievable and far surpassed my expectations!

Great hotel. We have stayed there twice. The staff, hotel and food is great. Just lower your expectations of your butler and housekeeper. The pace is very laid-back, so trying to get anything is a challenge. I had a very difficult time getting reservations at any restaurants. I didn't know you have to book them a month before you even get there. Bad way to run reservations. Shout out to Kareen at the Expedia desk....she took wonderful care of all 11 of us!!