Park Hyatt Istanbul Macka Palas - Boutique Class

Turkish massage as excellent.

We had a great time. Amazing rooms, service, location and all!

My husband, myself and daughter stayed at this hotel from 3rd August - 9th August. On the 8th, which was our 6th night at the hotel, I entered the hotel alone (family had arrived before me and gone up to our room after our excursion of the day) and was confronted by a security guard who rudely interrogated me. He insisted I prove that I have a room in the hotel, whilst making a spectacle for many other hotel guests standing nearby to see, and questioned why I had used the lobby toilet if I indeed had a room in the hotel. This line of inquiry was incredibly humiliating for me, I have never been spoken to in such an aggressive and condescending manner. Though I provided details of my room and husband's name, the guard refused to believe me and threatened to escort me out of the hotel unless I produced my room key, something he should have asked for initially but instead subjected me to an embarrassing series of questions first. Upon presentation of the room key, he left without an apology. After the incident, I went and spoke to the reception who airily informed me this was their hotel policy. All in all, I would never opt to stay in a hotel where staff are at liberty to treat their paying guests in such a poor manner. One of the worst experiences of my life.

EXCELLENT

It was good & had fun, surrounding area was perfect for shopping, dining, walking. I had a bit disturbance from house keeping during cleaning in the morning but in general I recommend this place