We booked a three-night stay and were assigned a room facing an alley. Due to jet lag, our first night was disturbed multiple times by street noise, including a rubbish truck at 5:45 am. We spoke with a duty manager (whose name we don't recall) who kindly offered a room change, but we were too tired to move at that point. In the same morning prior heading out, another duty manager, possibly named Irene, reiterated the offer. My husband inquired about the new room's location, explaining that a similar alley view wouldn't solve the problem. Her response, "I'm not sure of the facing and don't expect us to stop the rubbish truck," was unprofessional and disappointing. Ultimately, we declined the room change due to the inconvenience. We strongly advise against accepting a room along 919 unless you're prepared for early morning noise. Otherwise, Staffs in the restaurant and bar are friendly and nice. And hotel is approx 10-15mins walk from Waverley Bridge