TURIM Alameda Hotel

Very bad smelly old hotel. Everything was uncomfortable. All handles were broken. The door is not closing correctly, the ceiling was awful, smelly carpet and a very disgusting odor in the room. I changed it the next day because I couldn't support that. I was trapped because I paid all the money at the check-in so I couldn't move to a new hotel. That's a shame to consider that as 4-star hotel ...

Was very brief just for some hours but everything ok

It was a fantastic stay especially the two lovely girls at the front desk Tatiana and Andreia looked after us so well they made our stay so comfortable and lovely I give them full marks and thanks to everyone

Very slow check in. Small room. 37 degrees heat and air conditioning very poor. On the plus side breakfast was good

Friendly and helpful staff. Rooms are nice, but a bit small.

Good location. Bus few steps from the hotel. Two metro station walking distance. Good breakfast. Clean rooms.

On arrival , our first double room was shoddy and in need of an update . The air conditioning didn’t work and the bed was a small double . The following day , the staff moved us to a note soacious twin room which was better in terms of cleanliness and decor. The air conditioning was still not working and there was a distinct smell of drains - again we were told the settings were in winter mode !! The staff were all pleasant and listened to the issues which were logged . Overall , great accommodating staff but the hotel needs some attention .

Old style hotel with a tub. No usb charging ports. Slow draining tub. Low water pressure for the shower head. Small TV. Slow WiFi. Needed a Key card to leave AC on or else it would be too hot.

I booked a 5 night stay at the Turim while on a visit to the Instituto Superior Tecnico (IST), the university across the street from the Turim. This was a business trip for which internet service at the hotel was absolutely necessary to my business. When I arrived, the internet was functionally not operating. You could not connect to the internet at all on the upper floors. On the lower floors, even the lobby, the internet was intermittent, would not accept the proper password, or could not be connected to. When you could connect, the signal was extremely weak, and then would fade away, resulting in your internet session terminating. I notified the front-desk clerks. They said something like "Oh, the internet has problems." I asked them to notify their IT (information technology) people to fix the internet. The clerks then chatted between themselves, and then told me to "check back". There was no improvement in the internet the second day - if anything it was worse. I spoke to the front desk clerks again, and they said something like "Oh, the internet has problems." Since I had to have internet for my business, I had to leave the Turim 3 nights early and check into a different hotel. If you need reliable internet, do NOT book the Turim. On the plus side, the breakfast was very good, and the hotel is centrally located, a short walk from the Alameda Metro station. On the negative side, the television screens in the room are tiny and mounted high on the wall.