10/10 Εξαιρετικό
22 Ιανουαρίου 2025
The hotel was really nice, we had a great suite. The staff was really friendly and everything went well on site. The only problem was that I had booked the room through Hotels.com so when I tried to let them know that we would arrive after midnight it was difficult. I tried to do it through chat and email without success, the only way was to call but even then they couldn't make changes to the reservation because the reservation number was different from the hotel's. I waited on the phone for a long time as they repeatedly connected me to a Hotels.com customer service representative but no one answered. In the end I should have continued calling myself, but I gave up and hoped that there would still be a room for us when we arrived. The call cost 52€ and the matter was not even taken care of. The hotel staff were really friendly even though they had no information about the late check-in and we got the room. I would gladly recommend the hotel to others!
Susanna
Susanna, ταξίδι με φίλους 2 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com