Overall, my stay at Hotel Nova was satisfactory. However, I was disappointed with the customer service. The front desk staff seemed unwelcoming and unhappy. The worst part was having to check out a day early without receiving a partial refund. The hotel directed me to Expedia, who contacted them, but they refused to refund any money. This experience was frustrating and time-consuming, and I feel that my money was unfairly taken. I would not recommend this hotel.