The hotel is very good. Excellent location. The breakfast was excellent. It had a little bit of everything.
All facilities were always clean and air-conditioned. Staff were polite and always served us with a smile and attention. Highlighting a very tall young man who worked at breakfast and whose name I unfortunately forgot but was always in a very good mood and tried to talk to each guest with great respect. The receptionist, a lady, was also very friendly and kind.
I had a problem at check in because I didn't receive the room I had booked, but the manager recognized the error and kindly moved us to the appropriate room, placing an extra bed for my daughter, which I really appreciated.
I also liked the luggage storage system after check out because the hotel provides a bathroom so you can take a shower before heading to the airport.
What I didn't like was the pool being too small for the size and category of the hotel. The pool being closed in the morning until breakfast is finished at 10:30 and in the evening at 6pm with a heat of 38 degrees is completely a no go.
Another even worse thing was not having water when I woke up. Anyone who woke up after 8 couldn't take a shower, go to the bathroom or even wash their face and that for me and most of the guests was terrible. We had to fill water bottles the day before if we wanted to at least wash our faces before breakfast.
I wouldn't give this hotel 4.5 stars. I would have to improve a lot to continue in this category.