I chose the hotel because of its location. Night one at 9pm, I asked for extra towels as they only clean the room every other day. Also asked for a shower cap for my wife. Man arrived at 930 with the towels, did not bring shower cap. I asked him about it, he said “ I will go get it” he never came back. 30 mins later the woman from the front desk called the room to ask me “has you stuff arrived” I told her towels yes, not the shower cap. She said i” I’ll get it right up to you”;30 mins later I received another call, now 10:35 pm. I told her the story, she said I’ll get it up to you. Never arrived. Next day I go to the lobby, the man in charge makes some really bad excuses! Then my T.V. Does not work in the room, after an hour and a half trying to fix it, guy brings in new coaxed cable and 2 guys lift TV off the wall and then it works!! To go down to get breakfast on Sat and Sunday we waited over 30 minutes for the elevators! Was terrible