If there were an award for the absolute worst hotel experience, Home2 Suites by Hilton Times Square would take the trophy without a doubt. This place is nothing short of a disaster. The check-in area feels like a fish market, and the chaos doesn’t stop there. The area outside the elevators is a madhouse, the breakfast area reeks of disorder, and the baggage area is a complete joke. Despite requesting a clean-up multiple times over four days, the room was never touched by housekeeping.
The elevators are slow to the point of being comically inefficient, making you wait forever just to go up or down. Service? What service? It’s like they don’t even know the meaning of the word. To top it off, we were woken up multiple times in the middle of the night by false fire alarms. Not once, but three times!
As for the room itself, it’s as uncomfortable as it gets—definitely not worth the outrageous $400 a night. Honestly, the staff and management should be ashamed of themselves for allowing such a disgrace of a hotel to operate. It’s beyond a joke—this place is a disgrace.