I have stayed at Hampton Inn and other Hilton locations for years. This stay, at the property in the 100 block of West 48th Street in NYC was the worst experience I have ever had at any hotel. And it's all because of one aspect -the elevators. I never waited less than 5 minutes for an elevator, and often the wait stretched to 15 minutes. The youngsters working at the front desk could not have cared less. It's rush hour was their standard reply, even at night. The equipent is cheap, with no governor to monitor when a car could skip call buttons because it already weighs too much to add passengers. Picture this: After waiting ten or twelve minutes for an elevator to arrive at my upper level flooor, the now remarkable overcrowded car proceeds to stop at every floor where someone is waiting, often 15 or more stops. That adds 6-8 minutes to the 10 or 12 minutes guests waited to be picked up. You have a real problem,and it won't be solved by giving people a free bowl of Cheerios. Disgusting!