Not a good experience at all! This was not what we expected in such a beautiful city as Bruges. They assigned us a room with broken drawers, a flooding bathroom, dusty surfaces, two safe boxes that didn’t work and they didn’t have the keys for, filthy carpet, worn out wall paint, a broken kettle, dirty linen, and more. When we requested a room change they said we were assigned this room because we booked it through hotels.com. The staff was very defensive, but thankfully they changed us to a better room. Nevertheless, the hotel is not like what we saw in the pictures, even the front desk area is unclean. The location is as convenient as any other hotel in Bruges.