First: No one was around to check us in when we arrived just before 8 pm. Even after they kindly emailed me earlier asking for the arrival time, which we supplied.
Second: Here’s the real kick in the teeth.. we booked 2 months in advance for the deluxe room, with a queen bed and city view. And we received a room they don’t even advertise on their site because it’s that bad. A tiny room with a double bed AND NO WINDOWS! Just a small skylight over the door. A beautiful place like Bonaire, with sunshine everyday and we don’t even get to enjoy it on our holiday. When we complained they said this room is the same price as a deluxe room! I would never pay for this room, even at a discount. You can clearly see on their booking page that the deluxe room is not the same as a standard room. If that’s what this room is even considered (I would call it less than standard). So beware if you book one of their more expensive rooms, you could end up in here. It totally ruined the vibe of our trip. Due to it being busy season here we couldn’t find another hotel with availability in this area, which is where we wanted to be, and this hotel being completely booked up we were forced to stay.
But, not to worry because the A/C sounds like a window is open with semis passing by on a highway.
Third: you can hear absolutely everything in the hallway, there is no soundproofing at all.
On the positive side, the location is good. Someone left their Netflix on. And they gave us a hilarious refund of $15.
