4/10 Επαρκές
17 Φεβρουαρίου 2025
Felt Unsafe
We were in Napa for a wedding it was a two-day stay. Everything was good and the location was close to several stores and a restaurant. Things were going well until the last day. My wife was about to enter the shower and a maintenance worker barged in the room no knocking he didn't announce himself and saw her naked. After hearing her scream, I confronted him, He said that the front desk sent him and didn't know that we were in the room. After calming my wife down we went to the front desk. They apologized and said that they forgot we were there. Two things came to mind can't make mistakes like this, how do you forget about your guest? The second thought is if there is an issue that needs attention why were we booked in that room? My wife is traumatized We are looking into this.
Edwin
Edwin, ταξίδι 2 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com