2/10 Κακό
30 Δεκεμβρίου 2024
Hotter than the jobs of hell!!!
I booked this hotel in the langdale valley as a surprise stay for me and my partner. We checked in around 4pm. On arrival the host told us they had a problem with the room the radiator would not switch off and had been like this for a couple of weeks.
We entered the room it was hotter than the hobs of hell !!
We were told to open the windows and give it half an hour. Which we did but made no difference. Even the host said he could not sleep in that room ? He told us they were fully booked and no other rooms were available. I resorted to finding another hotel in Grassmere called the Swan who found us a room and made it ready for us at an hours notice.
My issues with this hotel are…
1 why were we not made aware of the problem with the room “BEFORE “ check in ??
2 No effort was made to find a local Hotel alternative?
3 The host couldn’t give or authorise a refund on the day . Told us we would receive a call the next day .
4 We didn’t get a call back from the Hotel.
5 We had to call 3 x times left messages asking them to call back which they didn’t . In fact I got through at the 4th attempt.
6 I got no apologies for the state of the room and poor communication. Just told to call Hotels.com for refund.
7 There was no attempt to redeem the situation like offering a discount on another stay etc.
My advise to anyone wanting to book this hotel is DON’T !!
Michael
Michael, ταξίδι 1 διανυκτέρευσης
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com