The property has an excellent view of the caldera. Most hotels that do are built along the cliff so have several flight of stairs you have to climb while navigating through the property. The hotel’s great staff carries your luggage up and down the stairs. It’s quite impressive. The hotel had complimentary breakfast - food was decent but little variation in options from day to day. When we arrived we were given a room that I referred to as a “hobbit hole”. It was tiny (doorway was even small for an average person), no windows other than the one on the door, and two twin beds. It was not what I believed we had booked (note- the room wasn’t bad, just wasn’t what I believe we paid for). When mentioned to the hotel team, they noted the room did fall within the category of a “Superior Double Room”. There was nothing superior about the room and I expected a double bed versus two twin beds. Regardless, the hotel upgraded our room the next night (other rooms weren’t available the first night) to resolve the issue. The hotel has limited amenities and the pool was an average smaller pool, nothing spectacular. The hotel is a 10 minute walk from Fira making it very convenient for visiting Fira or using the bus system. Overall, they have a great team and I recommend the property.
