2/10 Κακό
17 Οκτωβρίου 2019
Simply unacceptable
The owners were very rude. I was going to give a good review, even though we had some problems at first (breakfast was very poor, the toilet seat would not stay in position, inside the shower was the water heater, there was no one at the reception desk, only early in the morning and many many more). The worst thing happened as we were leaving. We weren't told that we had to pay in cash and we didn't have any. For 1 hour and a half my husband wondered around looking for an ATM machine to get cash. I told them to charge my credit card through the website and the refused and the lady told me (with the few English words that she knew) that it was my problem, not hers. They even refused that if we canceled the reservation, they would charge my credit card, even after I showed them the website that said it clearly. They simply didn't want to help us at all. They just sat there, staring at us, waiting for us to come up with a solution. Eventually we did, but we should we? It was the day that we were leaving Croatia, we had a very long day ahead of us, why should we exhaust ourselves over someone who does not care about their customers? I repeat, my husband was wondering around for 1 and a half hour guys. They could have told us earlier but they didn't. Way too expensive accommodation for what they are offering and very rude owners.
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