La Quinta Inn & Suites by Wyndham Tyler South

Clean hotel overall. I would definitely stay here again.

Shower had mold in it. Couldn’t take a shower.

We can’t find anything bad about our stay except we were really looking forward to getting in the hot tub to relax and it wasn’t working... these things happen and we went for a quick swim and it was just as good! Clean, friendly staff, nice hotel! We will look forward to being back next time we’re in town.

This was a disappointing experience from the moment we entered to the moment we walked out of there. I made a reservation for a family of 5, including 3 children. Upon arrival I requested a pack n play, as it said in the description there is a "crib" available for little guests. I was told that I should have made a note in my reservation, because he gave the pack n play to another family. This just blows my mind right there: so if I made a note in my reservation, then this other family wouldn't have had a pack n play, but I would have?? You mean to tell me there is only ONE pack n play for ALL of the guests at this hotel?? First come first serve basis for comfort?? He gave me a super fluffy blanket to put my baby on the floor!!! Second HUGE disappointment was the broken hot tub! That was one of the reasons we booked this hotel for a day away from home and everyone was extremely disappointed. No apologies, no warnings! The silicon seal around the bathtub in the room was all spotty and you could see the black mold in places. One of the beds kept making a popping sound every time I moved or got up or laid down, waking my baby up. Breakfast was alright. Then another surprise - they overcharged me! I booked on hotels.com, but upon arrival they charged me over the price I agreed to pay on hotels.com! And when I asked WHY?? they would just wave their hands in the air and kept saying "Call Expedia! Call Expedia!" Why Expedia?? I DO NOT recommend this hotel!

We had a nice stay. Rooms where clean, pool was nice, snacks available in the lobby to buy, and breakfast was nice. We first drove to a place we wanted to eat in Tyler and when we found out it was going to be a three hour wait we went back to the hotel and walked to the Mexican food restaurant right in front of the hotel. The food was great and the wait for our family of 8 was less than ten minutes. We will for sure stay here again next time we are in Tyler.