I would first like to say that the housekeeper was very kind and responsive. She got us what we needed and tried to help us as best she could. Our problem is that we booked a king room with a futon for a family of three and received a queen with a couch and with no additional linens. We were traveling with our daughter and the futon was meant to be her bed, or she’d have the option to crawl in bed with us. You have to download a third party app to get any information or try and message the property via the hotels.com app bc no one answered the phone. Our room was in the basement and so I didn’t have reception, I had no access to the WiFi.. so needless to say after traveling for 11 hours, I was more than perturbed with how the situation turned out. I knew it would be small and we would be in one room, especially for the price, that was understandable as we just needed something short term prior to a cruise, but what I wasn’t expecting was to not be in what I booked, have to scramble to provide my child with bedding, a broken tv, the tiniest shower known to man, and a property much aged from the photos. Again, the housekeeper went above and beyond once she was dispatched to the property and I couldn’t thank her enough. This would be a chill place for maybe one or two people to get a no frills trip to Ft Lauderdale in, but was not ideal for a family.