Puerto Rico Convention Center - 4 min walk - 0.4 km
Pan American Pier - 10 min walk - 0.9 km
Port of San Juan - 3 min drive - 2.9 km
Escambron Beach - 5 min drive - 2.6 km
Getting around
Luis Munoz Marin Intl. Airport (SJU) - 16 min drive
Free beach shuttle
Restaurants
Choices Sheraton - 1 min walk
Medalla Arena - 5 min walk
Sazon Cocina Criolla - 4 min walk
La Central by Mario Pagan - 5 min walk
Pudge’s Pizza - 4 min walk
About this property
Sheraton Puerto Rico Resort & Casino
Sheraton Puerto Rico Resort & Casino features a casino and puts you within a 5-minute walk of Puerto Rico Convention Center and Distrito T-Mobile. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Choices, one of 4 restaurants, serves breakfast and dinner. Other highlights include 4 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff and location.
Languages
English, French, Portuguese, Spanish
At a glance
Hotel size
503 rooms
Arranged over 12 floors
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs and cats only, 2 total, up to 70 lbs per pet)*
Service animals welcome
Restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Parking
Onsite self parking (USD 20 per night)
Onsite valet parking (USD 28 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Offsite
Free beach shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:30 AM–11:00 AM
4 restaurants
4 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Water dispenser
Traveling with children
Children stay free (see details)
Children's pool
Children's menu
Children's games
Paddleboard on site
What to do
Free beach shuttle
Paddleboard on site
Sportsbook
Beach nearby
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Horse riding nearby
Kayaking nearby
Scuba diving nearby
Scooter/moped rentals nearby
Ziplining nearby
Working away
11 meeting rooms
Computer station
Conference center (41463 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach shuttle
Pool cabanas (surcharge)
Beach towels
Pool loungers
Pool umbrellas
Paddleboard on site
Facilities
1 building/tower
Built in 2009
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
Terrace
Television in common areas
24-hour fitness center
An outdoor pool
Casino
Full-service spa
18 casino gaming tables
448 casino slot machines
Casino VIP room
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
At least 80% lighting from LEDs
No plastic coffee stirrers
Banquet hall
Accessibility
Wheelchair accessible
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed captioned TV
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Height-adjustable showerhead
Grab bar near toilet
Transfer shower
Lever door handles
Room amenities
Be entertained
55-inch LED TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Bathrobes
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Pillowtop mattress
Free crib/infant bed
Freshen up
Private bathroom
Spring water bathtub
Bathtub or shower
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Free local calls
Food and drink
Mini-fridge
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Mobile key entry
Special features
Spa
The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision.
Dining
Choices - This restaurant serves breakfast and dinner.
The Bay Pool Bar & Grille - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Cafe - Onsite coffee shop. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
Fees & policies
Refundable deposits
Deposit: USD 100.00 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Resort fee: USD 49.95 per accommodation, per night
Resort fee inclusions:
Additional inclusions
Fitness center access
Fitness/yoga classes
In-room bottled water
In-room coffee
Phone calls (may be limited)
Pool access
Shuttle service
Optional extras
Full breakfast is offered for an extra charge of approximately USD 16.00 to 34.00 for adults, and USD 12.00 to 17.00 for children
Children & extra beds
Rollaway beds are available for USD 40.0 per night
Guests must contact this property in advance to reserve high chairs
Pets
Service animals exempt from fees
Pet deposit: USD 20 per night
Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Parking
Self parking costs USD 20 per night
Valet parking costs USD 28 per day with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Children under 18 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
Frequently asked questions
Does Sheraton Puerto Rico Resort & Casino offer free cancellation for a full refund?
Yes, Sheraton Puerto Rico Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Puerto Rico Resort & Casino?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Sheraton Puerto Rico Resort & Casino?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 70 lbs per pet. There's a charge of USD 150 per accommodation, per stay, and there's also a deposit of USD 20 per night. Service animals are exempt from fees.
Is parking offered on site at Sheraton Puerto Rico Resort & Casino?
Yes. Self parking costs USD 20 per night. Valet parking costs USD 28 per day.
What are the check-in and check-out times at Sheraton Puerto Rico Resort & Casino?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Sheraton Puerto Rico Resort & Casino?
Yes, the 21000 square-foot casino features 448 slot machines and 18 gaming tables. Sportsbook is offered.
What is there to do at Sheraton Puerto Rico Resort & Casino and nearby?
Have fun with activities like boat tours, fishing, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Puerto Rico Resort & Casino also has 4 bars and a casino, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Sheraton Puerto Rico Resort & Casino?
Yes, there are 4 onsite restaurants, featuring Brazilian cuisine.
Does Sheraton Puerto Rico Resort & Casino have rooms with private spa tubs?
Yes, each room has a spring water bathtub.
What's the area around Sheraton Puerto Rico Resort & Casino like?
Sheraton Puerto Rico Resort & Casino is in Santurce, a short 4-minute walk from Puerto Rico Convention Center and 10 minutes' walk from Pan American Pier. Travelers give top marks for the hotel's prime location.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Very Good
Nov 27, 2024
Nice place to stay.
Ivan
Ivan, 1-night family trip
Verified Hotels.com guest review
6/10 Good
Nov 22, 2024
Anniversary vacation disappointment
This was our anniversary trip and we were returning there because we had a great time last year. This year was a big disappointment. We were given a room without a balcony. Our room overlooked the construction on the pool deck. We were unaware of the construction prior to our arrival. We notified housekeeping we were leaving and 6 hours later our room was not clean upon our return.
The hotel slid a notice under our door and asked us to please let them know when we returned because they wanted to bring us an anniversary surprise. We called for 2 days to no avail. We were given 2 breakfast vouchers that covered a breakfast for one breakfast per person.
The shuttle bus never came to transport us to town but that was okay we used Uber.
Not returning next year it isn’t the same.
Roslyn
Roslyn, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 15, 2024
Best Old Fashioned with Wild Turkey bourbon!
Great big business hotel in San Juan…close to The District with many dinning options and music halls! AMAZING Casino and perfect Wild Turkey bourbon old fashioneds, Negronis and Aperol Spritzes served in their bar!
Roque
Roque, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Oct 28, 2024
Jeffrey
Jeffrey, 1-night trip
Verified Hotels.com guest review
4/10 Fair
Oct 22, 2024
hector
hector, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 19, 2024
Eric
Eric, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
Oct 14, 2024
Gladys
Gladys, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 7, 2024
Claudia
Claudia, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 7, 2024
Pamela
Pamela, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 6, 2024
Good place
Rafael
Rafael, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 2, 2024
ZULEMA
ZULEMA, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 1, 2024
Neco
Neco, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 21, 2024
Denise
Denise, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 19, 2024
Liza
Liza, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 18, 2024
Stephen
Stephen, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 7, 2024
I have stayed at this hotel 2 times now. I will definately go back. I love the layout, convience, and hospitatliy.
Melinda
Melinda, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Sep 6, 2024
Julio
Julio, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Sep 5, 2024
Lesenta
Lesenta, 5-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Aug 31, 2024
Hector Enrique
Hector Enrique, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 28, 2024
Excellent Customer Service!
Jeanne
Jeanne, 2-night family trip
Verified Expedia guest review
6/10 Good
Aug 26, 2024
Poor customer service
Ronique
Ronique, 3-night trip
Verified Expedia guest review
8/10 Very Good
Aug 26, 2024
Mimi
Mimi, 3-night trip
Verified Expedia guest review
8/10 Very Good
Aug 25, 2024
The parking situation is bas whenever you have many activities on the area. Food prices are pretty ridiculous on some cases like the breakfast buffet. Service, on the other hand, is always great.