Lipstick on a pig. English comprehension was horrible. I am severely disabled - walk with two canes, heart and lung issues, and legally blind. Went inside to check in, was told by hotel staff it was wrong hotel. Gave directions which led to a construction site. Managed to walk back in the dark and was told that ofc it is the right hotel. Staff is beyond abysmal. Refused to give us manager’s name or contact details. Dark as a tomb inside. Never received any VIP benefits. Central heating was not turned on in near freezing temps. Did not understand what “toilet paper” means, so bought at a shop. “Marble” is just ceramic tile made to vaguely resemble marble. No charging points & very few outlets. Bluetooth speaker had US cord with 110v sticker, but was rated for 220v and ofc wrong shape for Georgia electricity. No adapters provided. Bathtub was covered with dark grey stains on the bottom. Robes were dingy and grey with age. Cushions ripped, carpet stained, multiple damage to walls, no peephole in the door, deadbolt on the door did not work at all. “Non-smoking” hotel with ashtray and smoking area directly directly in front of the only entrance. Breakfast buffet left to sit in the open for hours. Refused to print a receipt. Rude “security” jerk screamed “A-HOLE” in Georgian at me on departure. This dive is only “luxury” to locals who don’t know better. Infinitely better actual luxury hotel just 100 meters more up the road. I left. Heartily recommend you avoid at all costs.