To be honest, we were really looking forward to this night away, but we were left a little deflated. Check in and check out was great, we were made to feel welcome. On arrival we went up to the brasserie for a quick drink, views were amazing, however, it seems that someone forgot to tell the cleaning team to actually clean! it was a little grubby to say the least, with just 3 of us in the bar. Our room was functional, which is probably not what you want to hear when you are pushing yourself to the top end of the market. In all honesty I've stayed in better for a great deal less. The bed was so soft as were the pillows. Probably the worst nights sleep I have ever had and left with a bad back due to the lack of support. I don't understand why hotels don't provide a choice of pillows. Both of us had to use the cushions for some support, but even that was like having sandpaper under your shoulders whilst you tried to sleep. The crowning glory came at breakfast, all I can say is 90 minutes to get served is shocking, no organisation, dirty tables, waiting for ages to get a drink and the chef just ruined any quality produce. Overcooked and undercooked on the same plate, just unbelievable. Guests having to go up and help themselves to drinks as no one was attending tables. I even managed to go back to our room, get all our belongings, take them to the car, pack and get back before our food arrived. Truly awful and we will definitely not be returning.