They lied on our faces & refused to accept.
We booked a king room, they gave us a queen room.
When we talked to the front desk, they said sorry we are out of King rooms so you have to stay at the queen room.
When I said we paid for the King room, they changed the room to a lower floor King room, but when checked in , it was a Queen room again.
went back to the front desk and they said it is a King room, and they charged us for the King.
I am a six feet tall man, I travel around the world and I know the difference between a King & a Queen room. They lied got caught and refused to accept. Its a new property and their walls are so thin that you can hear people in other rooms and outside. difficult to sleep.