4/10 Επαρκές
19 Μαΐ 2025
Unkind and Greedy
The treatment by the staff left us with such a bad taste. My husband and I paid for the beachfront room with king/double beds (so not a cheap room). We arrived late after check-in due to torrential rainstorms traveling to the island and paid for a late check-out (until 3pm) the next day to enjoy the beach and wait for our friends who were arriving on the island to meet us. Our friends arrived at 2pm...overheated and sweaty...they had a baby who was obviously flushed and sweating. We had paid for our room up until 3pm so we invited them to come into our room to cool off in the AC before we checked out. The hotel staff would not let them enter our room citing it was "against the rules" because our friends were ?"staying at another hotel"? The staff DID say though that they could sit at the outside bar to wait for us if they paid 400 pesos a head. We asked them several times if we could just let the baby cool off in the room's AC while we packed in advance of the 3pm check-out we paid for. Without any kindness or sympathy, they refused...but again let us know that for more money, our friends with an overheated baby could sit at their bar to wait. Mind you, this was the off-season (mid-May) so the hotel was fairly empty. The staff said it was their boss who made them enforce the rules but when we asked to speak with their boss, they said the boss was not there. We ended up packing and leaving in a hurry. Can't relate to the other reviews about how hospitable this staff was....
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