Cypress Pointe Resort by Diamond Resorts

The staff was absolutely amazing!! The hotel was very clean. I will definitely bring my family back

The room was amazing, literally came with everything you needed for a week stay. The concierge was a tad pushy about the resort tour, but other than that I loved the hotel and will most likely stay again in the future. We didn’t go to the pools or anything, but they looked nice with things to do with the kids as well. Never a dull moment here.

Within 10 minutes of us arriving, a custodian on a golf cart backed into my car. It hit my car so hard, my entire door was dented. When I spoke with management, I learned this man worked for a contracting company so I had to deal with that company, Alliance. At first, I was told nothing could be done since it was the weekend. I spent most of our stay at this hotel dealing with this issue. I finally was able to negotiate paying for a rental car and being reimbursed while my car was fixed. The company refused to pay for the full length of the rental. When I spoke to hotel management, I was assured the full amount would be reimbursed. Alliance says they will not pay any more. I tried calling the hotel manager multiple times and he is not returning my calls. On top of that, our room smelled that marijuana. We couldn't get the WiFi to connect and when we asked for help with that, we were told they couldn’t help. Our adjoining room had residents who were playing blaring music well after quiet hours of 11 pm. It took 45 minutes for security to intervene. It was hands down our worst hotel experience. We would not recommend Cypress Pointe. We will not be returning.

We stay here all the time, the rooms are great, the pool is great, and the location to food & the parks are convenient. Screened patio is a huge plus

The overall stat was great! My family and I had an exceedingly time and loved the pool! Our biggest problem was with parking. How can a resort not have enough parking for guests? We'd come back around 10 and never would be able to find a space. Another issue was that the second we checked in we were asked how much my fiancé and I made, and then were continually harrassed about going to see a timeshare. We weren't really asked directly and I find that's not a great sales strategy putting a person in that sort of position.